To be the preferred one-stop-shop “Customer Loyalty Enabler” for the retail industry in India
MISSION
LLS has set an objective of being a powerhouse for the customer loyalty Solutions by providing CRM services to the retailers, which would enable them efficiently to gain and retain customers.
CORE VALUES
LLS believes in following values for its business and processes to achieve its Vision:
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Innovation drives growth
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Quality is essential
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Integrity for continuity
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Empathy to change
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Accountability in customer service
Radhika Chandrasekar
Founder & CEO
A seasoned entrepreneur. She was the founder and CEO of Arrow Point Technologies, a USD 21 Million company providing offshore software services having offices in USA and India. With more than 10 years as senior management, she has worked in USA for more than 12 yrs with companies like AT&T and Johnson and Johnson on complete Oracle ERP and CRM implementations.
S.S.Subramanyan
Head Sales & Marketing
A retail business expert. He has over 15 years of experience in retail industry (consumer durable) in the areas of channel management, key account management, new
market development, organization planning, team building and motivation. He has been associated with his Korean counter parts in new business development initiatives. Has significant experience in managing multiple regions, from the recruitment of executives to the performance management of teams, managing multiple channel partners and executing corporate competitive strategies.
Sai Sridhar Hogirala
Head - Operations and Business consulting
An expert in business process management and domain practice establishment. Has a commendable track record of executing business process management projects in SCM and CRM domains. He is also an Adjunct Faculty at COE for SCM and CRM centers in LIBA and CII institute of Logistics.
Padma Shivaram
Head - Strategic Alliances
A customer services expert with more than two decades of experience across industry verticals with major tenure (more than 13 years) spent with Bharti Airtel. Her competencies include process management, base management, customer churn management and TERM audit & compliance. Her passion to implement proactive methods for high value customer retention through channels won her many recognitions and awards. Her commitment for quality and empathy towards customers won her the best Green belt in Karnataka.
