LEAP is an exclusive CRM program for retailers, where LLS services would be utilized by corporate retail chains to create and manage customer loyalty programs.
LEAP comprises of the following software/ services:
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LEAP Software
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Creative Marketing
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CRM outsourcing
LEAP software automates customer centric business processes and enables users to enroll members into loyalty club, provide reward points, plan and execute promotions, redeem points against offers, send communication based on customer preference, track referrals, manage service activities including deliveries, post sales service and customer support. LEAP web enabled software has been built on contemporary web based architecture (developed using Microsoft .Net platform, Microsoft SQL server and web 2.0 cutting edge technologies) to facilitate easy and cost effective access to information and smooth integration with legacy systems.
LEAP software has the following modules to analyze and develop loyalty programs:
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Member management
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Reward management
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Promotions management
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Activity management
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Member portal
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Customer Analytics
Creative Marketing is a service offered by LLS to retailer’s marketing team in creating new customer experiences. Marketing services include identification of prospective customers, creating promotional offers based on customer analysis, building and managing affiliate network and defining rewards based on consumer behaviour.
CRM outsourcing service support retailers’ sales team with customer service activities. LEAP process trained executives work with the existing retail sales and marketing teams to implement loyalty program, promote offers and manage call centre.
